Frequently Asked Questions

What do I need to bring when I drop off my dog for a boarding stay? You can bring, email, or text pictures of your current vaccinations for each dog who will stay with us. Bring an adequate amount of food/treats for their stay. Bring any necessary medications they need. You may bring their favorite toy, blanket, or an item of clothing with your scent on it.

Will my dog just be isolated in a kennel during their boarding stay? Each dog is different, and their needs are different. We offer several boarding services that provide extra care and attention to your pet. 

Do you accept unaltered dogs for boarding? Yes, we accept dogs who are not fixed as long as females are not in heat. 

What if my dog is not up to date on vaccines? For the safety of our visitors, we require that dogs have proof of up-to-date rabies and basic vaccinations.

What are your operating hours? We have a 24-hour live-in staff. We are open by appointment for grooms, tours, classes, drop-offs, and pick-ups from Monday-Friday from 9:00 am-6:00 pm and Sundays from 10 am – 6:00 pm.

Do you use tranquilizers for grooming? No. We believe that dogs should be able to feel comfortable and learn how to enjoy their grooming appointments. We will work with dogs who are difficult to groom and will strive to earn their trust more at each appointment.

Do you Cage Dry Pets During Grooms? No. We strive at every appointment to make it a positive experience for your pet. Cage drying is impersonal and can be intimidating for pets.

What is your health guarantee? While we take the safety of all of our visitors very seriously, we want to help ensure that you feel secure leaving them with us. We offer a health guarantee that provides medical care for your pet, up to $500, to any illness or injury caused while they are in our care. This health guarantee cost just $2 per pet per day/visit.

What is a doggie shuttle service? We have caring staff who will transport your pet to and from your home.